FAQS & Policies
How do I get in touch with you?
Send us an email! Support@TwinkledT.com
How long will my order take to ship?
Please allow anywhere between 1-5 business days to process your order. During a sale, it may take longer due to high order volume. U.S. orders should reach you in 3-5 business days but may be more. We have no control how quickly USPS gets your order to you. Most non-vinyl orders will have tracking. International orders may take 2-8 weeks. During the holiday season, orders may take longer to process and ship.
PLEASE NOTE: We are not responsible for the loss of any non-US orders. It is your responsibility to enter the correct address. Tracking will not update once the order has left the US. In the event that your order does not arrive to you or is missing items, we are not responsible. If customs opens your package, we are not responsible for the missing items.
Where do you ship from?
We now have two offices! Our main office is in Los Angeles, California. The second office is in Chicago, IL. Your orders may be shipped from either office.
How much is shipping?
Shipping all depends on the weight of your products and will be calculated at checkout. If you would like expedited shipping, send us an email and we’d be happy to accommodate you!
I paid for Priority shipping. Will it get to me faster?
We fulfill orders in the order in which they are received. Selecting Priority shipping does not guarantee we will process your order any faster. It only guarantees that we will ship it Priority via USPS. As stated above, if you would like expedited shipping, send us an email and we will do our best to accommodate you.
I entered an incorrect shipment address on my order.
If you realize the mistake and you have not received a shipment confirmation email from us yet, please email us at firstname.lastname@example.org immediately to fix the information. If the mistake is realized after your package has already been shipped, no replacements or refunds will be honored. It is the customer's responsibility to enter in the correct shipment information.
The tracking number says "Delivered" but I did not receive a package.
If the tracking number reads as "delivered", no replacements will be honored. You have the option of contacting your local post office to file a claim through them. You may also reach USPS at this number 1 (800) 222-1811.
I think my package is lost:
Domestic packages are considered lost once 2 weeks have passed since the date of shipment. International orders are considered lost once 6 weeks have passed. Domestic customers have 20 days from the date of shipment to contact us regarding a lost order. Once 20 days have passed, no replacement will be issued. International customers have 50 days from the date of shipment to contact us regarding a lost order.
I was charged a customs fee.
Customs fees for international orders may occur. We do not charge your customs fees and are not responsible for any charges you incur on your international order. Please review your country's customs policies and charges.
Can I review or swatch your items?
We love that you are interested in swatching our items! However, we do not need any swatchers at the moment. Thank you!
Payment and Cancellation Policy:
To cancel or alter an order, please notify us within 12 hours of your placed order. If the order has already been processed and shipped, we cannot cancel your order.
All sales are final. No exchanges. Any and all refunds will be at our discretion. All refunds are subject to a 15% restocking fee.
I received the wrong item(s).
If you received the wrong item, please be prepared to send a photo of the item you received. We will not issue replacements unless a photo of the items received is sent to our email address, email@example.com
My package arrived damaged/opened/taped up.While we are incredibly sorry that your package arrived damaged, we will not issue replacements for packages that have been mishandled by USPS. You may file a claim through USPS by calling 1 (800) 222-1811 for domestic or international assistance, or you may visit your local post office.
I messed up my sheet. Can you send me a replacement?
Sorry. We cannot. It is your responsibility to handle your products with patience and care. Please follow all directions. Vinyls need love, too!
Will you feature my pictures on your Instagram?
Please understand we receive many pictures sent to us and would love to feature all your awesome creations! Unfortunately, we are unable to accommodate everyone and post all pictures we receive. Just know, as long you have used our hashtag #TwinkledT, there will always be a chance to be featured on our account!