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FAQ

Frequently Asked Questions

Send us an email to support@TwinkledT.com

All items on our website are vegan/cruelty-free except our Kolinsky
Cleaning and Detail brushes. These brushes do have real animal hair in
them. We do offer brushes with synthetic hair. 

Please allow anywhere between 1-5
business days to process your order. During a sale, it may take longer
due to high order volume. U.S. orders should reach you in 3-5 business
days but may take up to 2 weeks. We have no control how quickly USPS
gets your order to you. Most non-vinyl orders will have tracking.
International orders may take 2-8 weeks. During the holiday season,
orders may take longer to process and ship.


PLEASE NOTE:  It is your responsibility to enter the correct address. Tracking will not update
once the order has left the US. In the event that your order does not
arrive to you or is missing items, we are not responsible. If customs
opens your package, we are not responsible for the missing items.

Los Angeles, California. United States of America

Shipping all depends on the weight of your products and will be calculated at checkout.

We fulfill orders in the order in which they are received. Selecting
Priority shipping does not guarantee we will process your order any
faster. It only guarantees that we will ship it Priority via USPS. If
you would like expedited shipping, send us an email and we will do our
best to accommodate you.

If you realize the mistake and you have not received a shipment
confirmation email from us yet, please email us at support@twinkledt.com
immediately to fix the information. If the mistake is realized after
your package has already been shipped, no replacements or refunds will
be honored. It is the customer's responsibility to enter in the correct
shipment information.

If the tracking number reads as "delivered", no replacements will be
honored. You have the option of contacting your local post office to
file a claim. You may also reach USPS at this number 1 (800) 222-1811.

Domestic packages are considered lost once
3 weeks have passed since the date of shipment. International orders
are considered lost once 6 weeks have passed. Domestic customers have 20
days from the date of shipment to contact us regarding a lost order.
Once 20 days have passed, no replacement will be issued. International
customers have 50 days from the date of shipment to contact us regarding
a lost order.

Please contact our customer support
at support@twinkledt.com with a brief description and picture of your
issue and we will do our best to accommodate you. 

If you received the wrong item, please
be prepared to send a photo of the item you received. We will not issue
replacements unless a photo of the items received is sent to our email
address, support@twinkledt.com. 

Customs fees for international orders
may occur. We do not charge your customs fees and are not responsible
for any charges you incur on your international order. Please review
your country's customs policies and charges.

To cancel or alter an order, please notify
us within 12 hours of your placed order. If the order has already been
processed and shipped, we cannot cancel your order.

You have 14 days from the date of
delivery to contact us for a return. We only accept returns on products
in like-new condition. All refunds
are subject to a 15% restocking fee. Returns are not accepted on BOGO
items. All returns are subject to approval first. Please contact us at
support@twinkledt.com to begin the returns process.

Our Deal of the Week (DOFT) changes every Friday. We will send out
mailers on Thursday evenings to inform customers about what the upcoming
deal will be. Please make sure to sign up for our mailing list to
receive these emails. 
DOFT may not be combined with any coupon codes or other promotions. If a coupon code is entered at check-out, the DOFT promo code will be removed and you will be charged for the DOFT items in your cart. For DOFT where we are offering a free item, the item is always limited to one per customer, regardless of how many orders are placed during the week.